Alarm Registration Information

How to register an alarm

To register your home or business alarm, contact your alarm company and advise them that you wish to be registered with the Guelph Police Alarm Registry.

Costs involved

The non-refundable fee for annual registration is $55. After June 30th, the fee of $5.00 per month will apply. Registrations must be renewed by every January 31st.

Alarm registration entitlements

Alarm registration gives you police response to alarms at your premise.

If we are required to respond to two "At Fault" alarms during the calander year, you will be issued a "Caution Notice". At that time you should look into why the alarm has been going off and fix the problem.

If a third "At Fault" alarm is received, a "Suspension Notice" will be sent to you by courier. Ten days after you receive that letter your premise will appear as "Suspended" in our files and you will no longer receive police response to any further alarms.

If you wish to be "Reinstated", a non-refundable fee of $110 must be sent to the Alarm Coordinator, at which time your premise will be removed from the suspended files. This will allow you one further "At Fault" alarm, at which time you will receive another "Suspension Notice".

To appeal a Suspension, an alarm holder must satisfy the Alarm Coordinator that the system was malfunctioning during one or more of the "At Fault" alarms and that significant corrective action has been taken to repair or replace a faulty or inadequate system.

Justification of alarm registration fees

In 2008 approximately 95.7% of all alarms responded to by the Guelph Police were false. The objectives of the alarm program are to reduce the number of false alarms in the city of Guelph, to increase public awareness and to reduce the amount of officer unavailability due to false alarm response.

Consequences of non-registration

If we get an alarm at a non-registered premise, we will attend once. The premise will then be sent a notice to register their alarm. If registration does not occur, the premise will appear as suspended and will no longer receive police response, unless the premise has been entered or found to be suspicious in nature upon arrival of an individual or company representative who reports such information to the police.

Contact Information

Please direct all concerns and questions to the:
Alarm Coordinator at (519) 824-1212, ext. 272 or
audra.finoro@police.guelph.on.ca

It is recognized that the Guelph Police Service cannot guarantee an immediate police response and such response will be contingent upon resources available.

Definitions

At Fault alarm is any alarm signal activated unnecessarily, carelessly, improperly, or for a purpose other than that for which the alarm device or system was installed.

Valid Alarm is an alarm signal, which has been activated for the purpose for which it was installed such as warning of an attempted or completed criminal offence, or an emergency situation.

No Fault alarm is one that prompts a police response to a premise where an emergency does not exist and the alarm was triggered by natural causes or conditions beyond the control of the alarm user (e.g. Excessive wind, bird, mouse, power surge)