FAQ's
1. How do I go about getting a pardon?
If you have been convicted of a Criminal/Federal offence as an adult and it has been at least (3) three years since you have completed your sentence, you may be eligible for a Pardon from the National Parole Board.
PARDON APPLICATION GUIDES are easy to follow, step by step instruction guides with the necessary forms to apply for your Pardon.
GUIDES are available at the front desk of the Guelph Police Station or you can download an application at www.npb-cnlc.gc.ca/pardons.
Pardon Inquiries: National Parole Board 1-800-874-2652
2. Where/How do I get my fingerprints done?
Guelph Police Fingerprint services:
By appointment only - please contact Jody Pringle-Mosey at 519-824-1212 Ext. 216.
Appointments scheduled for Thursday afternoons only
Limited to City of Guelph residents $30 fee - CASH only. 2 pieces of Government identification required. We do not have the ability to do Electronic fingerprints as of yet.
Electronic fingerprints are taken on a scanner and are sent electronically to the RCMP while you wait. You will receive the RCMP results within a couple of weeks. RCMP fees (if required) are paid to the fingerprinting agency along with their service fee.
Paper fingerprints, once completed (5-10 minutes to take one set), are given back to the applicant and the applicant is responsible for sending the fingerprints to RCMP etc., along with the required fees. You will receive the RCMP results within a couple of months.
There are also several private agencies that are accredited by the RCMP to take fingerprints.
Unless you are specifically directed to use a Police agency, then you can take advantage of the flexibility of other agencies.
Fingerprint services available in the Guelph/Kitchener/Waterloo area.
OTS Services: (Electronic) (daily appointments)
Phone: 519-620-0936
Cambridge
ots@sympatico.ca
International Fingerprint Services (Electronic) (daily appointments)
Gama Dyna Care
Phone: 519-894-9775
Kitchener
3. How do I get a copy of an incident report?
If it is a motor vehicle collision or a report about property being stolen or vandalized, the report may be released through our Data Services department. We charge an administration fee of $41.00. Contact the Traffic Clerk directly at 519-829-4440, to make arrangements for pickup and payment.
All other incident reports may be released through our Freedom of Information department.
4. My neighbours are making/causing excessive noise. What is the noise by-law in Guelph?
All Guelph By-laws can be found on the City of Guelph website. To learn more about the noise by-law in Guelph, please follow the following link: http://guelph.ca/uploads/PDF/By-laws/noise.pdf
5. I am a landlord. What rights do I have? How do I go about getting my tenants evicted?
Please refer to the information given by Landlord and Tenant Board at:
http://www.ltb.gov.on.ca/en/Key_Information/STEL02_111483.html
6. When will I be able to file miscellaneous reports (theft from vehicle, minor vandalism, etc.) online?
This feature is of our websites is currently under construction. Please continue to check back as you will soon be able to file your reports online in the "Report a Crime" section!
7. What are the rules for parking on the streets overnight in Guelph?
The City of Guelph does not allow overnight parking between the hours of 2:00 a.m. to 6:00 a.m.
Overnight guest parking exemptions are available year round (2-6 am) under certain conditions. To receive an exemption please call 519-836-PASS (7277).
During the period May 1 - October 31st at Midnight, the City of Guelph will implement a parking exemption and overnight parking will be allowed.
Please also note, the maximum amount of time that a vehicle may park on-street is 48 consecutive hours.
If you have a question about the City's Parking Bylaws and/or require parking enforcement contact the Bylaw Compliance and Enforcement office at 519-836-7275- 24 hours a day!
8. Where can I get my car baby-seat installed/inspected?
As a part of the award-winning Buckle Up Bears program, Co-operators agents in Guelph offer free car seat inspection and installation clinics periodically throughout the year to increase awareness of car seat safety in their community. To find out about upcoming car seat clinics in your area, contact your local Co-operators agent or Public Health Unit.
http://www.cooperators.ca/
http://www.wdghu.org/
9. Where/How can I get a restraining order and/or peace bond?
Restraining orders are granted at Ontario Court of Justice- Family, 74 Woolwich Street. They are granted for spouses or common law partners (living together for uninterrupted time of three years and if there is a child- there is no time limit).
Peace bonds (sec 810) and private complaints (i.e. sec. 266) are granted by way of application. Application forms are available at 36 Wyndham Street. Applications are accepted at the front office of the court house at 36 Wyndham Street on Mondays, except Holiday Mondays, between the hours of 2:00pm and 3:30pm. Persons seeking a Peace Bond or Private Complaint must be prepared to spend the time in the afternoon as the justice of the peace usually reviews the applications between hearings or bail assists. Also on rare occasion, Monday's application review could be cancelled if the courts for the Justice Peace are too heavy.
The applicant must provide the address of the person they wish to enter into a peace bond or wish to privately charge as a summons would have to be served to the accused.
A peace bond and private complaint application if granted could take up to three months or so before completed.
If the complainant has an issue with a person who has mental health issues we refer them to Mary Hanlon at the Trellis Mental Health and Developmental Services at: 147 Delhi Street, Guelph, Ontario Telephone (519) 821-2060. And of course, if there is an immediate danger, then the Police Services can assist.
10. How do I register my bicycle? Do I need to wear a helmet while riding my bicycle? What lights/reflectors is my bicycle required to be equipped with?
The Guelph Police Service does not offer bicycle licenses anymore. Our best advice is to take photographs of your bike, record the serial number, and keep this together with your receipt.
Helmets can save your life, but only if worn properly. Wear one that fits properly. In Ontario, all cyclists under the age of 18 must wear a helmet .
Use a headlamp and tail light when cycling between dusk and dawn. You can be fined if you do not have lights on your bicycle. It is illegal to ride without a bell or horn on your bicycle.
11. I am being fingerprinted because I was recently charged with a criminal offence and was given a fingerprint date by an officer but I have to change my fingerprint appointment date/time. Is this the office I should contact?
No. Please contact the Desk Supervisor at 519-824-1212 Ext. 315. This office handles non-criminal fingerprinting only.
12. What is the difference between a Fingerprint check and a Local police record check?
Fingerprint checks: Your fingerprints are compared with all the fingerprint files held within the RCMP data banks to determine if a criminal record exists. A certificate is then issued from the RCMP indicating the results of the search. Your fingerprint sheet will then be destroyed.
The RCMP only carries fingerprints of "convicted" criminals on their files.
Local Police Record check:
Your name and date of birth (only) are queried on the national information system "CPIC".
The local police files are also checked for any negative contact you may have had with the police.
We do not include traffic violations (Provincial Offences Act).
The agency you are dealing with will specify which type of record check they require.
13. What is the difference between "electronic" fingerprints and "paper" fingerprints?
Electronic fingerprints are taken on a scanner and are sent electronically to the RCMP while you wait. You will receive the RCMP results within a couple of weeks. RCMP fees (if required) are paid to the fingerprinting agency along with their service fee.
Paper fingerprints, once completed (5-10 minutes to take one set), are given back to the applicant and the applicant is responsible for sending the fingerprints to RCMP etc., along with the required fees. You will receive the RCMP results within a couple of months.