Communications

April 10 to April 16, 2011 is National Public Safety Telecommunications Week

911 Emergency and administrative phone calls are answered by the Guelph Police Communications Unit 24 hours a day, 365 days a year.

Based on the nature of the call, it is automatically prioritized.  For example:  

• Priority 1:  A motor vehicle accident just occurred and there are people injured.  This would be given an Immediate priority.  
• Priority 2:  There is a person acting suspiciously in the area.  This would be given an Urgent priority.  
• Priority 3:  A break and enter was just discovered.  The caller knows that it likely occurred over the last few days.  This would be given a Prompt priority. 

Communicators can manually adjust the priority of the call if necessary, based on the information provided by the caller.

911 calls for medical attention, fire services or for police response outside of our city limits are transferred to EMS dispatch, Fire dispatch and Ontario Provincial Police (OPP) communications.

Communicators also receive 911 and administrative calls from hearing or speech impaired members of our community by means of a TTY (teletypewriter).

For those who speak another language, our service subscribes to Language Line Services who provides us with over-the-phone translation service in over 170 languages.

For non-emergency calls and general enquiries, use our administrative line, 519-824-1212

TTY users: 519-824-1466

CRIME STOPPERS
1-800-222-TIPS

Guelph General Hospital
519-837-6414

In person:

Our address is 15 Wyndham St. S,Guelph
We are located at the corner of Wyndham St and Fountain St.

The Guelph Police does not take reports of crimes over the internet or via email.

V.O.I.P (Voice Over Internet Protocol)
Public Alert - click here for details